What My Clients Say Behind My Back.
"Amazing support from AE and great inside processing."
"Jackie is the best partner she follows up even when i got disinterested she kept plugging away."
"I like working with Civic and i always recommend to my coworkers."
"Jackie and Rebecca are the best team ever."
"The process was simple and fast. Both Jackelyn and Becky were on top of communication by answering emails promptly and any question that we had."
"Because Jackelyn walked me through everything."
"Great people to work with an very quick in moving along the process."
"This is my second time using Civic Services. I can truly say that my experience has gotten even better. They did not slack on taking care of me and giving me great services."
"Speed in the loan process from start to finish. Excellent rep support; Processing, UW and Closers are great to work with."
"I have done many transactions with Jackelyn and everything has always been smooth. I appreciate her accessibility and fast closing times!"
Deanna C. Broker
"Great service and quick settlement. Thanks!"
James A. Broker
"My rep, Jackie and processor Rebecca are fantastic!"
Clifford S. Broker
"Just a very pleasant easy experience, the staff worked professionally and was very efficient in getting things accomplished to an easy closing."
"Exceptional follow up and execution skills. Extremely professional, friendly and easy to work with. Quick turn around on everything from pre-approvals to funding."
"Jackelyn and Rebecca always do a great job for my borrowers."
Joelle M. Broker
"Jackie and Rebecca were wonderful keeping my husband and I informed on the whole loan process, and very professional!"
Roline S. Investor
"The process is always smooth. My account executive Jackelyn Gonzalez is amazing!"
"Level of expertise, commitment, responsiveness and ease of use."
"You're personnel and programs get the job done without a lot of hassle and underwriting multiple conditions."
"The customer service was greart."
"Excellent service from Rebecca and Jackelyn. Always available to solve any issues or concerns."
Annette T. Broker
"Great service, very knowledgeable."
"My AE, Jackelyn Gonzalez has one of the quickest reponse times which is greatly appreciated. Their overall customer service is excellect as well!"
"Jackie and Becky Rock!"
Iliad N. Broker
"My rep at Civic has been awesome and extremely responsive on always getting my loans closed on time. Jackelyn and her team are great to work with and highly recommended."
Abdul L. Real Estate agent and Investor
"Great Service and my loan officer, Jackelyn, has been super in getting my deals done and helping me when needed."
James A. Broker
"Communication and time frames were gave and met. You don't usually get both. Great working with your company."
Michael M. Broker
"Jackelyn and Rebecca were excellent and efficient with our transaction!"
"I'm very pleased with the professionalism and timely way the loan was structured and handled. Jackelyn and her team were excellent."
"Your firm is professional and fast. Jackelyn Gonzalez is great! Thank you all."
James A. Broker
"Jackelyn is one of the better Mortgage Consultants I've worked with in a long time. Calls/emails were always return with precise reponse. Under promised and over delivered."
Nam-Ha P. Broker
"Jackelyn was so good!"
"The entire team is focused on one thing...getting the loan funded quickly and addressing all issues quickly"
"Very easy to work with, knowledgeable and very proactive. Jackie and Rebecca know their stuff and go the extra mile to make it happen."
"Quick Closing! Everything that was offered was then delivered."
"Because I love my rep and processor!"
Clifford S. Broker
"Jackelyn and Civic has been a pleasure to work with and always ontime closing."
Abdul L. Real Estate Agent and Investor
"Jackelyn is Awesome!!!"
"Level of customer service was excellent."
"Jackie and Rebecca are amazing!! I love working with them. Super fast turnaround."
"Jackelyn and Rebecca are the best . They care about every loan I sent them no matter how small or difficult it could get . They are always there ready to help . I wish all the AE from other lender or banks were like them 2."
Jose B, Broker
"I can not tell you how appreciative I am of Jackie and Rebecca at Civic Financial. They closed my deal with in 2 weeks.Thank you ladies you are such a Blessing."
"Closed another one with Jackie at Civic!"
Joelle M, Broker
"Jackie and Rebecca do a great job on my deals. They honor the pricing and have excellent customer service. They are always responsive with all methods of communication."
Yenory T, Investor and Real Estate Agent
"Great company that always makes it happen Jackie and her team are professionals!"
Howie J, Broker
"Always good to work with Jackelyn and Rebecca."
"My first closed deal with Civic and loved the process! My rep Jackie Gonzalez was awesome and my processor Rebecca Potter was equally amazing and helpful! I’m excited to close many more deals with Civic and Jackie and Rebecca! Thank you for all your help and support all the way to closing!"
Clifford M, Broker
"This is our second refinancing and as always, Jackelyn has shown her professionalism throughout to make sure the closing is smooth."
"I love working with Jackie and Civic, they have great loan programs and the support from Jackie is outstanding. I enjoy working with you and the team."
"Great experience working with Jackelyn and Civic. They always get my loans funded quickly."
Abdul L, Investor and Real Estate Agent
"Jackie is great. Very quick, no issues. Closed 4 loans so far.....will use them again."
"Jackelyn Gonzalez is the MVP in my team. She went far and beyond. I cannot say anything other than Jackelyn Gonzalez was heaven sent. Thank you Jackie. Many many thanks, and many more to come. Very professional, courteous, patient and knowledgeable in her field."
Fabian F, Investor
"Jackie Gonzalez was incredible. Patrick Morgan put us in touch with her immediately the day we reached out and we closed just weeks after. Jackie was on the ball, kept us updated, was super knowledgeable and worked with us the whole way to make sure the deal was done and done the right way. She was a dream to work with. Super positive. I was under a lot of stress on my side of the transaction due to a closing date we had to meet (we had a different lender fall out) and she was cool, calm and collected. Can't say enough good things about her."
Mattew F, Investor
"I truly appreciated working with Jackelyn Gonzalez and Rebecca Potter. We have completed 5 transaction this year, and they have excellent communication. Excellent turn around time and I can freely discuss any concerns without a problem."
Yenory T, Investor and Real Estate Agent
"Jackie Gonzalez is amazing, she works side by side to help you close on time. Great customer service and she cares...I am blessed to have her as our Account Executive. Thank you."
Richard G, Broker
"Truly hard working and positive team with full intentions to close loans."
Paul L, Broker
"Super fast turnaround."
Richard C, Investor
"The real deal! Other lenders made promises that they could not keep. Civic financial closed my loan quickly and with little hassle. I’m looking forward to working with them again."
Jeremy C, Investor
"The team over at Civic really go above and beyond to help our clients! With all the changes we go through day to day, their continuous innovations are just what our markets need! Without Civic there would be a large vacancy in the investment Real estate market. I have the give special recognition to Jackie and Rebecca for continually providing world-class service!! Thank you guys we really appreciate it!! You guys are awesome."
Reggie W, Broker
"As an independent sale office, the Civic Financial Services team gives us the tools, insight to overcome obstacles, education for a smooth underwriting process and eventually close and bring value to our clients. Specifically, Jackelyn Gonzalez and her team including Rebecca Potter and all behind the scene gives the ISO a feeling as it’s our team. Their knowledge, support, pleasant professionalism is the bar of perfection other lenders strive for. My emphasis on Services with today’s technology Jackelyn and her team are quickly to reply and/or return a call. This practice service is becoming void and antiquated in business. "
Doug R, Broker
"I had the pleasure of working with Jackelyn and the Civic Financial team on the refinance of two of our duplexes in Phoenix. Jackelyn helped facilitate a creative financing solution for these properties within an expedited time frame of 2 weeks. She is very knowledgeable and delivers on all of her promises. I look forward to our next deal."
Sepehr B, Investor
"Jackelyn Gonzalez is one of the most genuine individuals I’ve ever had the distinct pleasure of working with. The level of detail and dedication she offers to every borrower and broker is something the entire mortgage industry should take note of. From the second Jackelyn starts working on a loan, its crystal clear she has the borrowers best interest at heart and will go above and beyond to exceed all of their expectations. Jackelyn welcomes questions and is an absolute joy to work with."
A. Yoni M, Broker
"I recently applied and received an equity loan on an investment property. My loan was made through Civic Financial Services. I had the pleasure of having Jackelyn Gonzalez assist me with the loan application and the entire process. I must say that she made what at first seemed like a daunting task, quite manageable. Jackelyn made me feel very comfortable working through the process. I would highly recommend her services in helping to make the highly complicated field of investment finance less daunting, and instilling the confidence in you to be up to the challenge."
Nelson C, Investor
"Jackelyn is excellent to work with and very professional. I have closed many loans with her and she has provided excellent service."
Daniel G, Broker
"I have been working with Jackelyn for over a year. Due to her work ethic and behind the scenes leadership, we have funded over 2 million in sales with her company. She is bright, intuitive and always on top of her game. Jackelyn, is always easy to reach for pricing, loan scenarios and she always keeps up with her files throughout the entire process. She has closed all of our files in 15 days or less. We have not had a single file fall apart with her in processing. Very pleasant to work with."
Darryl B, Loan Officer
"Jackie is a true asset to her field. Quick to respond, product knowledgeable, and a sincere sense of caring for the transaction. It's all the ingredients you'd want in a lending partner. I trust her judgments implicitly and will continue to think of her as my go-to problem solver."
Joe A, Broker
"Jackelyn, I would like to take a minute to thank you for your outstanding customer service/assistance on handling our files. I, as an LO, the only expectation I have from the lender in this competitive industry/market is the service you have demonstrated. Your level of service is bar-none!"
Narek K, Loan Officer
"Jackelyn is by far my favorite account executive to work with. She always makes herself available, provides clear guidance, and does everything possible to make every deal close."
Alexander K, Loan Officer
"I like excellent customer service and speed and Jackelyn can defiantly provide both. As a mortgage broker I work with many lenders and I wish all of my account executives could be just like Jackelyn. She is quick to reply, knows her program and can close a loan with lightening speed. I worked with her to close 3 separate deals all in less than a months time. Two of those loans were for my personal investments and I was far more satisfied with her services than any other lender I have ever worked worked with!"
Deanna C, Broker
"Jackie is an absolute pleasure to work with. She is my go-to person when it comes to Private Money Financing for my clients. She is extremely efficient, reliable, and professional – and will do whatever it takes to get the transaction closed smoothly and quickly. We have worked on multiple deals together and it has always been a great experience. I honestly cannot say enough good things about Jackie, and highly recommend her for all of your private money financing needs. You will not be disappointed!"
Roxanne B, Real Estate Agent and Investor
"I really enjoy my business relation with Jackelyn. I know she is a caring professional because she takes the time to refer customers out that do not fit her lending parameters. Most reps leave them hanging. I have been the lucky recipient of some of those referrals. If she is that caring with the people she says no to, she must be dynamite to work with. I can certainly recommend Jackelyn to borrowers and other professionals looking to expand their professional network."
Forest T, Lender
"I would highly recommend Jackelyn to any of my clients, friends or family. She was both knowledgeable and diligent in helping me with my refinance. In an industry where time is money Jackelyn's prompt responses were a breath of fresh air. She is an absolute pleasure to work with!"
Jessica P, Investor
"I highly recommend Jackelyn. Very attentive to helping in any way to get my last deal to closing. Quick to respond to phone calls and emails and always helpful in guiding customers through the loan process."
Marco B, Broker
"Highly Recommended !!!"
Danil T, Broker
"I just want you to know how pleased I am to meet you at the conference in Orlando. I was very impressed with your presentation of your loan products. You were very respectful and very enthusiastic about your business. As soon as I returned to my office, I decided to send you a loan. You did not fail me. You answered the phone promptly and you communicated with me all through the processing. You were never missing in action . All my questions were answered and because of your great work we were able to close that loan successfully in record time. You made me look great in the eyes of my client. My client was so pleased that he told me that they were going on vacation to celebrate. Great service is so important in my business and you gave it. I am happy to continue to work with you on the next loan. Keep up the good work."
Daphne G, Broker
"Jackelyn quiero expresar mi gratitud, pues hiciste un excelente trabajo conmigo, en el cierre del primer negocio, y fue de esa forma que avanzamos rápido y seguros hasta el cierre, y ahora que estamos ahondando más en el tema has sido de mucha ayuda para mejorar mi entendimiento en el tema, eres genial gracias!"
John H, Broker
"Working with Jackelyn was a pleasure. She has a can-do attitude and goes above and beyond to help get files closed. She made working with Civic easy and fast."
Joelle M, Loan Officer
"We have had the pleasure of dealing with Ms. Gonzalez for some months now. Her loan submissions to us have, to the best of our knowledge, been complete, truthful and have been presented in logical format. Further, she is clearly bright and communicative."